We always strive to ship your order with the utmost care and attention. We carry out any legal documentation required to ship your order, according to Japanese export licenses and customs formalities. All goods will be shipped under the Incoterms® DAP (Delivered at Place) rule, which means we, as the seller, are responsible for all costs and risks associated with the delivery of goods up to unloading, while customers, as the buyers, are responsible for all costs and risks involved with the unloading of goods at the final destination. *Incoterms® is a registered trademark of the International Chamber of Commerce, and DAP is one of the commercial terms defined by the organization.

Free worldwide shipping:

We offer free shipping anywhere in the world, and all of your orders are fully insured. “Free shipping” here indicates that the purchase price you see on our online store is the entire cost we charge. Please be informed, however, that any additional fees charged at customs clearance are not our responsibility and are not included in the listed price.

Customs duties:

The purchase price does not include customs clearance fees and duties, and under the Incoterms® DAP rule, the recipient is responsible for all customs fees that may be incurred upon arrival of the package. Additionally, some local shipping couriers may charge handling fees when receiving these further costs. These additional payments at the destination are outside of our control, and we cannot predict applicable conditions or estimate how much all and any additional costs will be. For further information, please contact the customs authorities of the recipient’s country and/or local couriers and follow their instructions on the payment.

When delivering orders to a different person:

If the recipient is different from the orderer, such as when you're sending a gift to someone else, please note that the recipient is responsible for all customs clearance fees that may apply. We do not accept advance payments for these fees, as we cannot accurately estimate the amount. If you don't want the recipient to be charged additional fees, we suggest having the order shipped to your address and then shipping it to the recipient yourself. Also, we don't offer gift wrapping on any products as the package may be opened during customs clearance.

Couriers (No P.O. Box delivery):

Our contracted shipping couriers are DHL and EMS, and we usually ship orders via DHL. However, in some cases such as when shipping swords, we may ship via EMS. We ship with DHL to ensure orders are delivered directly to the recipients. For this reason, we generally don't ship to P.O. Boxes. If you can only pick up your order at a P.O. Box, please contact us in advance, and we'll assist you. Please be informed that the number of countries we can ship to via EMS is limited compared to DHL. If you wish to ship with EMS, please first visit the following website and check if shipping to your destination is available: https://www.post.japanpost.jp/int/information/overview_en.html

Shipping processing time and delivery time:

If the purchased items are in stock, they're usually shipped the same day or the next day after the order is placed. Orders placed on weekends and holidays are dispatched the following Monday or the next business day. Delivery times vary depending on your location. The approximate delivery times are: Asia: 3-7 days USA, UK, and Europe: 5-7 days Canada, Australia, and New Zealand: 5-14 days Small islands and remote areas: 1 month Please note that these are estimates and may take longer under various circumstances.Once we complete the shipment of your order, you'll receive an email containing your tracking number. You can check the detailed delivery status at the link in the email or on the following URLs: DHL: https://www.dhl.com/jp-en/home/tracking.html EMS: https://trackings.post.japanpost.jp/services/srv/search/?locale=en

We suggest checking the delivery status of your shipment frequently until it arrives at its destination. To specify or change the date and time of pick up, please contact the courier's local office in the receiving area directly.

In the unlikely event that your package delivery status is not updated, or if your package is lost, please contact us immediately for assistance.

For international shipments, it is mandatory to provide accurate shipping address, phone number (preferably a mobile phone number), and email address. We highly recommend that you double-check and enter detailed information while confirming your order. Please note that any accidents that may occur due to incorrectly entered addresses, phone numbers, or email addresses are not our responsibility.

If you need to change your shipping address or have entered incorrect information, please contact us immediately for assistance.

How we pack your orders:

All customer orders are carefully inspected and hand-packed by our team. To ensure the safe delivery of your package, we fill the margins with cushioning material and pack the package as small as possible. However, in some cases, we may have to ship your order in multiple packages. In such cases, we will provide you with a tracking number for each package.